PLEASE READ OUR POLICIES CAREFULLY:

Once you place your order, please allow 24-48 hours for your order to be processed and packed.

Shipping Times

Shipping in 5-15 business days

How to track your package

To track your package, simply contact us by email at info@oreloft.com and request a tracking code.

Delays or non-delivery

If you still have not received your package after 14 days, please contact us and we will check the status of your order for you and make sure there are no errors or misses

Multiple orders

By ordering multiple products from us, it is possible that they may be shipped in different packages but with the same shipping time and charges.

This happens depending on the availability of the products, as our partner factories and warehouses are located in different locations.

Warranties

Every eligible purchase is covered by a money back guarantee, valid for 14 natural days from the date of delivery.

We remind our customers that products bearing engravings or other personalization are not covered by the right of withdrawal.

See the full policy on Returns and Warranties.